M/s.Kronos Systems India Private Limited, Bangalore V. Assistant Commissioner of Income-Tax, Bangalore

ITA 2301/BANG/2016

• Counselvise Citation: [2021] 107 COUNSELVISE.COM (IT) 4269 (ITAT-BANGALORE)
• Duration Of Justice: 4 year(s) 9 month(s) 6 day(s)
• Appeal Type: Income Tax Appeal
• Pronouncement Date: 29-09-2021
• Appeal Filed By: Assessee
• Order Result: Partly Allowed
• Bench Allotted: A
• Next Hearing Date: 19-08-2021
• Assessment Year: 2012-2013
• Appeal Filed On: 23-12-2016
• Result in Favour of: Partly Allowed
• Court: TRIBUNAL
• Assessee Lawyers: T SURYANARAYANA
• Keywords: Business income; Transfer pricing; Opportunity of being heard; Principle of natural justice; International transaction; Wholly owned subsidiary; Set aside
• Section: 234B; 133(6); 143(2); 13; 22; 92CA; 37

Judgement Text

IN THE INCOME TAX APPELLATE TRIBUNAL A BENCH : BANGALORE BEFORE SHRI CHANDRA POOJARI, ACCOUNTANT MEMBER AND SMT. BEENA PILLAI, JUDICIAL MEMBER IT(TP)A NO.2301/BANG/2016 ASSESSMENT YEAR : 2012-13 KRONOS SYSTEMS INDIA PVT. LTD., TRIDIB, LEVEL 02, UNIT 01, BAGMANE TECH PARK, C.V RAMANNAGAR, BANGALORE-560093. PAN AADCK 1052 G V S. THE ASST. COMMISSIONER OF INCOME-TAX, CIRCLE-4(1)(1), BENGALURU. APPELLANT RESPONDENT ASSESSEE BY : SHRI T SURYANARAYANA ADVOCATE, REVENUE BY : MS. NEERA MALHOTRA, CIT(DR) DATE OF HEARING : 19-08-2021 DATE OF PRONOUNCEMENT : 29-09-2021 ORDER PER BEENA PILLAI, JUDICIAL MEMBER PRESENT APPEAL HAS BEEN FILED BY ASSESSEE AG AINST THE FINAL ASSESSMENT ORDER DATED 21/10/2016 PASSED BY THE LD. ACIT CIRCLE-4(1)(1), BANGALORE FOR ASSESSMENT YEAR 2012- 13 ON FOLLOWING GROUNDS OF APPEAL: THE GROUNDS STATED HERE-UNDER ARE INDEPENDENT OF A ND WITHOUT PREJUDICE TO ONE ANOTHER. THE APPELLANT SUBMITS AS UNDER: ASSESSMENT AND REFERENCE TO TRANSFER PRICING OFFICE R ARE BAD IN LAW A) THE FINAL ORDER ISSUED BY THE ASSISTANT COMMISSI ONER OF INCOME TAX, CIRCLE - 4(L)(1) ['LD. AU'], IS BAD ON FACTS AND IN LAW, AND IS IN VIOLATION OF THE PRINCIPLES OF NATURAL JUSTICE. PAGE 2 OF 24 IT(TP)A NO.2301/BANG/2016 B) THE LD. AU HAS ERRED IN LAW IN MAKING A REFERENC E TO THE ASSISTANT COMMISSIONER OF INCOME-TAX, TRANSFER PRICING 2(1)( 1)['LD. TPO'], INTER ALIA, SINCE HE HAS NOT RECORDED AN OPINION THAT ANY OF THE CONDITIONS IN SECTION 92C(3) OF THE ACT, WERE SATISFIED IN THE IN STANT CASE. C) THE DIRECTIONS ISSUED BY THE DISPUTE RESOLUTION PANEL ['HON'BLE DRP' OR 'LD. PANEL'] AND THE ORDER PASSED BY THE LD. AO/ LD . TPO IS WITHOUT JURISDICTION, INTER ALIA, IN SO FAR AS IT PURPORTS TO GIVE EFFECT TO AN INVALID ORDER OF THE LD. TPO. D) ON THE FACTS AND IN CIRCUMSTANCES OF THE CASE AN D IN LAW, THE LD. TPO ERRED IN AND THE HON'BLE DRP ALSO ERRED IN UPHOLDIN G / CONFIRMING THE ACTION OF THE LD. TPO IN NOT DEMONSTRATING THAT THE MOTIVE OF THE APPELLANT WAS TO SHIFT PROFITS OUTSIDE OF INDIA BY MANIPULATING THE PRICES CHARGED IN ITS INTERNATIONAL TRANSACTIONS WHICH IS A PRE - REQUISITE CONDITION TO MAKE ANY ADJUSTMENT UNDER THE PROVISIO N OF CHAPTER X OF THE ACT. 2 DETERMINATION OF ARM'S LENGTH PRICE / ERRONEOUS D ATA USED BY THE LD. TPO A) THE LD. TPO ERRED IN REJECTING THE VALUE OF INTE RNATIONAL TRANSACTIONS RELATING TO INFORMATION TECHNOLOGY ENABLED SERVICES ('ITES SERVICES') AS RECORDED IN THE BOOKS OF ACCOUNTS, AS THE ARM'S LEN GTH PRICE. THE HON'BLE DRP ERRED IN UPHOLDING THE ACTIONS OF THE LD. AO/ L D. TPO. B) THE LD. PANEL AND LD.AO/LD.TPO ERRED IN DETERMIN ING A NEW TRANSFER PRICE IN SUBSTITUTION OF THE ARM'S LENGTH PRICE AS DETERMINED BY THE APPELLANT. C) THE LD. AO/ LD. TPO ERRED ON FACTS AND IN LAW IN CONDUCTING A FRESH BENCHMARKING ANALYSIS USING NON-CONTEMPORANEOUS DAT A AND SUBSTITUTING THE APPELLANT'S ANALYSIS WITH FRESH BE NCHMARKING ANALYSIS ON HIS OWN CONJECTURES AND SURMISES AND IN DOING SO DETERMINED A NEW TRANSFER PRICE. THUS, THE APPELLANT PRAYS THAT THE FRESH BENCHMARKING ANALYSIS CONDUCTED BY THE LD.AO/LD.TPO IS LIABLE TO BE QUASHED. THE HON'BLE DRP ERRED IN UPHOLDING THE ACTIONS OF THE L D. AO/ LD. TPO. D) THE LD. AO/LD.TPO HAS ERRED IN LAW AND THE HON'B LE DRP FURTHER CONFIRMED IN USING DATA, WHICH WAS NOT CONTEMPORANE OUS AND NOT AVAILABLE IN THE PUBLIC DOMAIN AT THE TIME OF CONDU CTING THE TRANSFER PRICING STUDY BY THE APPELLANT. E) THE LD. AO/ LD. TPO ERRED IN LAW AND THE HON'BLE DRP FURTHER ERRED IN CONFIRMING NON- APPLICATION OF MULTIPLE-YEAR DATA W HILE COMPUTING THE MARGIN OF ALLEGED COMPARABLE COMPANIES. 3 COMPARABILITY ANALYSIS ADOPTED BY THE LD.TPO FOR DETERMINATION OF ARM'S LENGTH PRICE A) THE LD. AU / LD. TPO GROSSLY ERRED ON FACTS AND IN LAW IN REJECTING THE FILTERS, SEARCH PROCESS AND COMPARABLE COMPANIES SE LECTED BY THE APPELLANT IN THE TRANSFER PRICING STUDY WITHOUT CON SIDERING THE APPELLANTS FACTS. FURTHER, THE LD. AO/LD. TPO ALSO ERRED ON FACTS AND IN LAW BY CONDUCTING A FRESH BENCHMARKING ANALYSIS IN RESPECT OF ITES PAGE 3 OF 24 IT(TP)A NO.2301/BANG/2016 SERVICES PROVIDED BY THE APPELLANT AND WRONGLY COMP ARING THE APPELLANT'S ACTIVITIES WITH COMPANIES OPERATING AS FULL-FLEDGED ENTREPRENEURS WITHOUT CONSIDERING THE DIFFERENCES I N SIZE, TURNOVER, FUNCTIONS PERFORMED, ASSETS EMPLOYED AND RISKS ASSU MED BY THE APPELLANT VIS--VIS ALLEGED COMPARABLE COMPANIES. B) THE LD. AO/LD. TPO AND THE LD. PANEL HAVE ERRED, IN LAW AND IN FACTS, BY REJECTING CERTAIN COMPARABLE COMPANIES IDENTIFIE D BY THE APPELLANT FOR HAVING DIFFERENT ACCOUNTING YEAR (I.E. COMPANIES HA VING ACCOUNTING YEAR OTHER THAN MARCH 31 OR COMPANIES WHOSE FINANCIAL ST ATEMENTS WERE FOR A PERIOD OTHER THAN 12 MONTHS) C) THE LD. AU, LD. TPO AND THE LD. PANEL HAVE ERRED , IN LAW AND IN FACTS, BY REJECTING CERTAIN COMPARABLE COMPANIES IDENTIFIE D BY THE APPELLANT USING EMPLOYEE COST GREATER THAN 25% OF THE TOTAL R EVENUES. D) THE LD. AO, LD. TPO AND THE LD. PANEL HAVE ERRED , IN LAW AND IN FACTS, BY REJECTING CERTAIN COMPARABLE COMPANIES IDENTIFIE D BY THE APPELLANT USING EXPORT SALES LESS THAN 75% OF THE TOTAL SALES . E) THE LD. AO/ LD. TPO, WHILE APPLYING THE TURNOVER FILTER AT THE LOWER LIMIT SO AS TO REJECT COMPANIES HAVING TURNOVERS LE SS THAN RS.L CRORE IN FINANCIAL YEAR 2011-12, ERRED IN NOT APPLYING THE S AID FILTER AT THE UPPER END SO AS TO REJECT HIGH TURNOVER COMPANIES AS WELL . THE LD. PANEL ALSO ERRED IN CONFIRMING THE SAME. F) THE LD. AO/LD.TPO ERRED IN EXCLUDING ACE BPO SER VICES PRIVATE LIMITED AS A COMPARABLE, DESPITE THE SAID COMPANY B EING FUNCTIONALLY COMPARABLE TO THE APPELLANT. G) THE LD. AO/LD.TPO HAVE ERRED, IN LAW AND IN FACT S, BY UNDERTAKING A NEGATIVE WORKING CAPITAL ADJUSTMENT WITHOUT APPRECI ATING THE FACT THAT THE COMPANY DOES NOT BEAR ANY WORKING CAPITAL RISKS WITH RESPECT TO TRANSACTIONS WITH THE ASSOCIATED ENTERPRISES. THE L D. PANEL ALSO ERRED IN CONFIRMING THE SAME. 4 NON-ALLOWANCE OF APPROPRIATE ADJUSTMENTS TO THE C OMPARABLE COMPANIES, BY THE TPO. THE LD. AO/LD. TPO AND THE LD. PANEL HAVE ERRED IN LAW AND ON FACTS IN NOT ALLOWING RISK ADJUSTMENTS UNDER RULE 1OB. FURT HER, THE LD. AO/LD. TPO AND THE LD. PANEL OUGHT TO HAVE CONSIDERED ADJU STMENTS FOR (A) ACCOUNTING PRACTICES, (B) MARKETING EXPENDITURE, (C ) RESEARCH AND DEVELOPMENT EXPENDITURE BETWEEN THE APPELLANT AND T HE COMPARABLE COMPANIES. 5 VARIATION OF 5% FROM THE ARITHMETIC MEAN THE LD. AO/LD.TPO AND LD. PANEL HAVE ERRED IN LAW I N NOT GRANTING THE BENEFITS OF PROVISO TO SECTION 92C(2) OF THE ACT AV AILABLE TO THE APPELLANT. 6 INTEREST UNDER SECTION 234B OF THE ACT THE LD. AO ERRED IN LEVYING INTEREST UNDER SECTION 234B OF THE ACT. 7 DIRECTIONS ISSUED BY THE DRP PAGE 4 OF 24 IT(TP)A NO.2301/BANG/2016 A) THE HON'BLE DRP HAS ERRED IN LAW AND FACTS IN NO T TAKING COGNIZANCE OF THE OBJECTIONS FILED BY THE APPELLANT IN RELATION T O THE DRAFT ASSESSMENT ORDER ISSUED BY THE LD. AO/LD.TP ORDER. B) THE HON'BLE DRP ERRED IN FACTS AND LAW IN CONFIR MING THE DRAFT ORDER OF THE LD.AO/LD.TPO. RELIEF A) THE APPELLANT CRAVES LEAVE TO ADD TO OR ALTER, B Y DELETION, SUBSTITUTION, MODIFICATION OR OTHERWISE, THE ABOVE GROUNDS OF APP EAL, EITHER BEFORE OR DURING THE HEARING OF THE APPEAL. B) THE APPELLANT SUBMITS THAT THE ABOVE GROUNDS ARE INDEPENDENT AND WITHOUT PREJUDICE TO ONE ANOTHER. BRIEF FACTS OF THE CASE ARE AS UNDER: 2. THE ASSESSEE IS A WHOLLY OWNED SUBSIDIARY OF KRO NOS U.S. THIS NETWORK SYSTEMS DISTRIBUTOR ON WORKFORCE MANAG EMENT SOFTWARE AND HARDWARE DEVELOPMENT BY KRONOS U.S. AN D ALSO PROVIDES BACK-OFFICE SUPPORT SERVICE TO CHRONOS U.S . WHICH PRIMARILY INVOLVES APPLICATION IMPLEMENTATION UPGRA DES CONFIGURATION CHANGES AND MONITORING OF THE WFC SUI T OF APPLICATIONS. FOR THE YEAR UNDER CONSIDERATION ASSE SSEE FILED ITS RETURN OF INCOME ON 30/11/2012 DECLARING TOTAL INCO ME OF RS.1,69,30,710/-. 2.2 THE LD.AO ISSUED NOTICE UNDER SECTION 143(2) AL ONG WITH 142(1). ON RECEIPT OF THE NOTICE REPRESENTATIVE OF ASSESSEE APPEARED BEFORE THE LD. AO AND, FILED REQUISITE DET AILS AS CALLED FOR. 2.3 THE LD.AO OBSERVED THAT, THE ASSESSEE HAS INTER NATIONAL TRANSACTIONS WITH ITS ASSOCIATED ENTERPRISES EXCEED ING RS. 15 CRORES. ACCORDINGLY REFERENCE WAS MADE TO THE TRANS FER PRICING OFFICER FOR DETERMINING ARMS LENGTH PRICE OF THE TR ANSACTION BETWEEN ASSESSEE AND ITS ASSOCIATED ENTERPRISE. PAGE 5 OF 24 IT(TP)A NO.2301/BANG/2016 2.4 ON RECEIPT OF REFERENCE UNDER SECTION 92CA OF T HE ACT, THE LD. TPO CALLED UPON ASSESSEE TO FILE ECONOMIC DETAI LS OF THE INTERNATIONAL TRANSACTIONS ENTERED BETWEEN ASSESSEE AND ITS ASSOCIATED ENTERPRISES IN FORM 3 CEB. THE LD.TPO ON PERUSAL OF VARIOUS INFORMATION/DETAILS FILED OBSERVED THAT, AS SESSEE HAD ITS FOLLOWING INTERNATIONAL TRANSACTION WITH ITS ASSOCI ATED ENTERPRISE: 2.5 THE LD.TPO ACCEPTED INTERNATIONAL TRANSACTION I N RESPECT OF IMPORT OF HARDWARE AND SOFTWARE PRODUCTS, MARKETING SUPPORT SERVICES AND REIMBURSEMENT OF EXPENSES TO AE. THE O NLY TRANSACTION THAT WAS DISPUTED WAS IN RESPECT OF PRO VISION OF BACK-OFFICE SUPPORT SERVICES/INCOME RECEIVED FROM I TES SEGMENT IS. 2.6 THE LD.TPO OBSERVED THAT ASSESSEE USED OP/OC A S PLI TO COMPUTE ITS MARGIN AT 16%. IT USED FOLLOWING 11 COM PARABLES WITH AN AVERAGE MARGIN OF 17.35% AND BY USING TNMM AS MOST APPROPRIATE METHOD AND HELD THE TRANSACTION TO BE A T ARMS LENGTH. PAGE 6 OF 24 IT(TP)A NO.2301/BANG/2016 2.7 DISSATISFIED WITH THE COMPARABLES SELECTED BY A SSESSEE, ASSESSEE USED FRESH FILTERS AND FINALISED SET OF F OLLOWING 10 COMPARABLES WITH AVERAGE MARGIN OF 28.11%: 2.8 AFTER MAKING NEGATIVE WORKING CAPITAL ADJUSTMEN T, THE LD.TPO COMPUTED PROPOSED ADJUSTMENT AT RS.55,17,25 1/- BEING THE SHORTFALL. PAGE 7 OF 24 IT(TP)A NO.2301/BANG/2016 2.9 ON RECEIPT OF THE TRANSFER PRICING ORDER, THE L D.AO PASSED DRAFT ASSESSMENT ORDER BY DISALLOWING CERTAIN MISCE LLANEOUS EXPENSES UNDER SECTION 37 OF THE ACT AND DEPRECIATI ON ON COMPUTERS CLAIMED BY ASSESSEES. 2.10 AGAINST THE DRAFT ASSESSMENT ORDER, THE ASSESS EE PREFERRED OBJECTIONS BEFORE DRP. 2.11 THE DRP ACCEPTED CERTAIN OBJECTIONS RAISED BY ASSESSEE IN RESPECT OF COMPARABLES. HOWEVER SUO MOTO EXCLUDED A CCENTIA TECHNOLOGIES LTD. 2.12 AFTER THE DRP DIRECTIONS, FOLLOWING WERE THE C OMPARABLES THAT WERE RETAINED: 2.13 ON RECEIPT OF THE DRP DIRECTIONS, THE LD.AO CO MPUTED THE ADDITION IN THE HANDS OF ASSESSEE MAKING THE TP AD JUSTMENT AT RS.50,47,163/-. THE LD.AO DELETED THE CORPORATE TA X ADDITIONS MADE IN DRAFT ASSESSMENT ORDER. 2.14 AGGRIEVED BY THE ORDER OF THE LD.AO, ASSESSEE IS IN APPEAL BEFORE US NOW. 2.15 AT THE OUTSET, THE LD.COUNSEL SUBMITTED THAT A SSESSEE WISH TO ARGUE ONLY THE COMPARABLES SOUGHT FOR EXCLUSION IN GROUND 3(A) AND MAKING NEGATIVE WORKING CAPITAL ADJUSTMENT RAISED IN GROUND 3(G). PAGE 8 OF 24 IT(TP)A NO.2301/BANG/2016 ACCORDINGLY ALL OTHER GROUNDS RAISED BY ASSESSEE IN THE GROUNDS OF APPEAL STANDS DISMISSED AS NOT PRESSED. 2.16 BEFORE WE UNDERTAKE THE COMPARABILITY ANALYSIS , IT IS SINE QUA NON TO UNDERSTAND THE FUNCTIONS PERFORMED, ASSE TS OWNED AND RISK ASSUMED BY ASSESSEE. FUNCTIONS PERFORMED: (I) KRONOS SYSTEMS DOES NOT PERFORM STRATEGIC FUNCT IONS. KRONOS SYSTEMS PRIMARILY PERFORMS THE TACTICAI MANAGERIAL FUNCTIONS RELATING TO DAY TO DAY MANAGEMENT OF ITS BUSINESS. ADMINISTRATION (II) WITH RESPECT TO HUMAN RESOURCES, FINANCIAL MAN AGEMENT, ROUTINE ADMINISTRATION ETC., KRONOS SYSTEMS IS RESP ONSIBLE FOR ARRANGING THE NECESSARY RESOURCES. IT IS RESPONSIBL E FOR MANAGING ITS OWN CASH FLOWS, ACCOUNTS PAYABLE, ACCOUNTS RECE IVABLES, EMPLOYEE MANAGEMENT, MANAGEMENT INFORMATION SYSTEM AND TRAINING AND HIRING EMPLOYEES. PRODUCT DEVELOPMENT FUNCTIONS (III) KRONOS SYSTEMS IS ONLY ENGAGED IN DISTRIBUTIO N OF KRONOS PRODUCTS AND IT DOES NOT UNDERTAKE ANY FUNCTIONS AT TRIBUTABLE TO MANUFACTURING. THE FUNCTIONS RELATING TO PRODUCT DE VELOPMENT SUCH AS PRODUCT STRATEGY AD DESIGN, RESEARCH & DEVE LOPMENT, ASSEMBLY ETC. ARE NOT UNDERTAKEN BY KRONOS SYSTEMS. PROCURE FUNCTIONS (IV) KRONOS SYSTEMS PROCURES KRONOS PRODUCTS FROM K RONOS US ON RECEIVING CONFIRMED ORDERS FROM END CUSTOMERS. K RONOS US IN TURN OUTSOURCES THE ORDER TO KRONOS MEXICO (CONTRAC T PAGE 9 OF 24 IT(TP)A NO.2301/BANG/2016 MANUFACTURING ENTITY OF KRONOS GROUP) WHICH PROVIDE S THE PRODUCTS REQUESTED BY KRONOS SYSTEMS TO KRONOS US, WHO IN TURN DELIVERS THE PRODUCT TO KRONOS SYSTEMS FOR DIS TRIBUTION IN INDIA. SOURCING & SCHEDULING (V) KRONOS SYSTEMS IS RESPONSIBLE FOR MANAGING THE PROCUREMENT SCHEDULE WITH RESPECT TO THE SALE OF KRONOS PRODUCT S IN INDIA AND PLAN THE PRODUCT ORDERS IN ORDER TO MEET THE CUSTOM ER DELIVERY REQUIREMENTS. KRONOS SYSTEMS PLACES PURCHASE ORDER WITH KRONOS US AND COMMUNICATES REGARDING THE REQUIREMENT OF PRODUCTS. KRONOS US IS RESPONSIBLE FOR PROVIDING THE REQUIRED QUANTITY TO KRONOS SYSTEMS, SUBJECT TO AVAILABILITY OF PRODUCTS DEMAND ED. MOVE FUNCTIONS (VI). KRONOS SYSTEMS PLACES AN ORDER WITH KRCNOS US FOR DELIVERY OF PRODUCTS ONLY AFTER OBTAINING 'CONFIRMED ORDERS FROM END CUSTOMERS. HENCE, KRONOS SYSTEMS DOES NOT HOLD ANY INVENTORY OF KRONOS PRODUCTS. ONCE AN ORDER HAS BEEN PLACED WITH KRONOS US, KONO S SYSTEMS TRACKS ORDER FULFILMENT INCLUDING HANDLING CUSTOMER QUERIES ON THE STATUS OF ORDERS. LOGISTICS (VII). KRONOS SYSTEMS IMPORTS KRONOS PRODUCTS FROM KRONS US ON A CIF BASIS. THE LOGISTICS ACTIVITIES 'UNDERTAKE N BY KRONOS SYSTEMS ARE SUPERVISING CUSTOMS CLEARANCE, FREIGHT FORWARDING ON ALL PRODUCT SALES, CLEARANCE OF PRODUCTS IMPORTED E TC.) PAGE 10 OF 24 IT(TP)A NO.2301/BANG/2016 WAREHOUSING (VIII). KRONOS SYSTEMS PLACES AN ORDER WITH KRONOS US FOR DELIVERY OF PRODUCTS ONLY AFTER OBTAINING CONFIRMED ORDERS F ROM END CUSTOMERS. HENCE, KRONOS SYSTEMS DOES NOT HOLD ANY INVENTORY OF KRONOS PRODUCTS AND HENCE NO WAREHOUSING OF PROD UCTS IS MAINTAINED. SALES AND MARKETING MARKETING STRATEGY/BUSINESS DEVELOPMENT (IX) KRONOS SYSTEMS WITHIN THE OVERALL MARKETING ST RATEGY DEVELOPED BY KRONOS US IS RESPONSIBLE FOR IDENTIFYI NG PROSPECTIVE CUSTOMERS AND DISTRIBUTION OF KRONOS PRODUCTS IN IN DIA. LKRONOS SYSTEMS IS PROVIDED WITH A REASONABLE AMOUNT OF SAL ES AND MARKETING LITERATURE RELATING TO KRONOS PRODUCTS. K RONOS SYSTEMS ACTS AS FRONT-END CONTACT FOR THE CUSTOMERS, IT UND ERTAKES LEAD GENERATION, MARKETING AND SALES ACTIVITY FOR THE SO LUTIONS/ SERVICES PROVIDED TO THE CUSTOMERS. IT MAINTAINS AN D DEVELOPS RELATIONSHIP WITH ITS CUSTOMERS AND IS THEREFORE RE SPONSIBLE FOR EXPANDING THE BUSINESS. KRONOS SYSTEMS ADOPTS THE M ARKETING STRATEGY AND OPERATES IN SELECTED INDUSTRIES OUT OF THE GLOBALLY SET INDUSTRIES AND GLOBALLY AVAILABLE MARKETING STRATEG Y. CUSTOMER IDENTIFICATION (X). KRONOS SYSTEMS IS RESPONSIBLE FOR IDENTIFYING CUSTOMERS FOR THE SALE OF KRONOS PRODUCTS IN INDIA. RONOS SYSTEMS ALSO EDUCATES THE PROSPECTIVE CUSTOMERS ABOUT THE VARIOU S KRONOS PRODUCTS. KRONOS SYSTEMS IS RESPONSIBLE FOR LIASION ING WITH POTENTIAL AND EXISTING CUSTOMERS TO IDENTIFY BUSINE SS PAGE 11 OF 24 IT(TP)A NO.2301/BANG/2016 OPPORTUNITIES. KRONOS SYSTEMS REGULARLY INTERACTS W ITH THE CUSTOMERS TO UNDERSTAND THEIR REQUIREMENTS. PRICING POLICY (XI) KRONOS SYSTEMS IS DIRECTLY INVOLVED IN PRICE N EGOTIATIONS WITH THE CUSTOMERS. HOWEVER, RONOS SYSTEMS QUOTES ONLY T HOSE PRICES AS SPECIFIED IN THE STANDARD PRICE LIST PROVIDED BY KRONOS US TO WHICH PRICE ADJUSTMENTS ARE MADE TO MEET THE INDIAN MARKET CONDITIONS. HOWEVER, IN FEW INSTANCES DISCUSSIONS A RE UNDERTAKEN WITH KRONOS US IF THE PRICES ARE BELOW T HE STANDARD PRICE LIST LESS DISCOUNTS WHICH COULD BE PROVIDED T O THE CUSTOMERS. ASSETS OWNED: EXCEPT FOR ROUTINE TANGIBLE ASSETS LIKE COMPUTERS, FURNITURE AND FIXTURES AND OFFICE SPACE, ASSESSEE DO NOT OWN ANY INTANGIBLE ASSETS. RISKS ASSUMED: IN THE PROCESS OF RENDERING THE ABOVE FUNCTIONS, AS SESSEE ASSUMES RISKS PERTAINING TO MARKET, CREDIT AND COLL ECTION, FOREIGN EXCHANGE RISK AND SCHEDULING RISK. GROUND NO.3(G) 3. THE ASSESSEE SEEKS EXCLUSION OF UNIVERSAL PRINT SYSTEMS LTD., INFOSYS BPO LTD., TCS E-SERVE LTD., BNR UDYOG LTD. AND EXCEL INFO WAYS LTD. PAGE 12 OF 24 IT(TP)A NO.2301/BANG/2016 3.1 IT WAS SUBMITTED BY THE LD.COUNSEL THAT, THESE COMPARABLES ARE FUNCTIONALLY NOT SIMILAR WITH THAT OF ASSESSEE. 3.2 ON THE CONTRARY THE LD.SR.DR PLACED RELIANCE ON OBSERVATIONS PASSED BY AUTHORITIES BELOW. WE HAVE HEARD SUBMISSIONS ADVANCED BY BOTH SIDES IN LIGHT OF RECORD PLACED BEFORE US. ON PERUSAL OF ANNUAL REPORT OF THIS COMP ANY PLACED IN PAPER BOOK, WE ARE OF CONSIDERED OPINION THAT THIS COMPAR ABLE IS BASICALLY INTO SALE OF PRODUCTS AND SERVICES UNLIKE A CAPTIVE SERV ICE PROVIDER SUCH AS ASSESSEE, WHO WORKS ON COST PLUS BASIS, PROVIDING S ERVICES ONLY TO ITS AE'S. 3.3 WE NOTE THAT UNDER IDENTICAL CIRCUMSTANCES COOR DINATE BENCH OF THIS TRIBUNAL BY ORDER DATED 20/09/2019 IN CASE OF VWR LABS PRODUCTS PVT. LTD. VS ACIT REPORTED IN [2020] 116 TAXMANN.COM 244 OBSERVED AND HELD AS UNDER: 7. (A) UNIVERSALPRINTSYSTEMS LTD (SEGMENTAL) (BPO) ASSESSEE SOUGHT TO EXCLUDE THIS COMPARABLE FOR THE REASON THAT, IT FAILS EMPLOYEE COST FILTER AND HAS INSUFFICIENT COMPANY I NFORMATION. IT IS ALSO BEEN SUBMITTED THAT, FUNCTIONALLY THIS COMPANY IS P ROVIDING INTEGRATED PRINT SOLUTION TO ITS CUSTOMERS AND DOES NOT PROVIDES ROUTINE ITES SERVICES LIKE THAT OF ASSESSEE. IT HAS BEEN SU BMITTED THAT THIS COMPANY IS NOT A CAPTIVE SERVICE PROVIDER LIKE THAT OF ASSESSEE AND HAS PRODUCTS SALE AS WELL AS SERVICES SALE, WHICH IS EV IDENT FROM PAGE 1360 OF PAPER BOOK VOLUME 1 (INDEX FOR ANNUAL REPORTS). LD.CIT DR PLACED RELIANCE UPON ORDERS OF AUTHORITIE S BELOW AND SUBMITTED THAT THIS COMPARABLE IS FUNCTIONALLY COMP ARABLE WITH THAT OF ASSESSEE. WE HAVE HEARD SUBMISSIONS ADVANCED BY BOTH SIDES IN LIGHT OF RECORD PLACED BEFORE US. ON PERUSAL OF ANNUAL REPORT OF TH IS COMPANY PLACED IN PAPER BOOK, WE ARE OF CONSIDERED OPINION THAT THIS COMPARABLE IS BASICALLY INTO SALE OF PRODUCTS AND SERVICES UNLIKE A CAPTIVE SERVICE PROVIDER SUCH AS ASSESSEE, WHO WORKS ON COST PLUS B ASIS, PROVIDING SERVICES ONLY TO ITS AE'S. IT IS ALSO OBSERVED THAT THIS COMPARABLE IS BASICALLY PROVIDING BPO SERVICES FROM ITS PREPRESS UNITS. IN WRITTEN SUBMISSION FILED, ASSESSEE PLACED RELIANCE UPON DEC ISION OF THIS TRIBUNAL IN CASE OF ZYME SOLUTIONS (P.) LTD. V. ACIT [2019] 101 TAXMANN.COM 292 (BANG. - TRIB.), WHEREIN THIS COMPARABLE HAS BEEN E XCLUDED BY OBSERVING AS UNDER: PAGE 13 OF 24 IT(TP)A NO.2301/BANG/2016 10.4 WE HEARD RIVAL SUBMISSIONS AND PERUSED THE MAT ERIAL ON RECORD. THE ISSUE OF COMPARABILITY OF UNIVERSALPRINTSYSTEMS LTD. WITH THAT OF THE ASSESSEE-COMPANY HAS BEEN DULY CONSIDERED BY TPO AF TER REFERRING TO INFORMATION CONTAINED IN ANNUAL REPORT. THE RELEVAN T FINDINGS OF THE TPO HAD NOT BEEN COUNTENANCED BY LEARNED AR OF THE ASSE SSEE. HOWEVER, THE ISSUE OF COMPARABILITY OF UNIVERSALPRINTSYSTEMS LTD. HAS ALSO BEEN CONSIDERED BY THE CO-ORDINATE BENCH OF THIS TRIBUNA L IN THE CASE OF CGI INFORMATION SYSTEMS & MANAGEMENT CONSULTANTS PVT. L TD. (SUPRA) WHEREIN IT WAS HELD AS FOLLOWS: '47. THE NEXT SUBMISSION OF THE LEARNED COUNSEL FOR THE ASSESSEE WAS WITH REGARD TO EXCLUSION OF 2 COMPARABLE COMPANIES FROM THE LIST OF 7 COMPARABLE COMPANIES THAT REMAIN AFTER THE ORDER OF THE DRP. THE FIRST COMPARABLE COMPANY SOUGHT TO BE EXCLUDED IS UNIVERSALPRINTSYSTEMS LTD. THIS COMPANY WAS CHOS EN AS A COMPARABLE COMPANY BY THE TPO. IN REPLY TO THE PROP OSAL OF THE TPO TO INCLUDE THIS COMPANY AS A COMPARABLE COMPANY, THE A SSESSEE VIDE ITS LETTER DATED 22.12.2015 HAD POINTED OUT ITS OBJECTI ONS TO INCLUDING THIS COMPANY AS A COMPARABLE COMPANY. A COPY OF THE SAID OBJECTION IS AT PAGE-785 OF THE ASSESSEE'S PAPER BOOK. THE ASSESSEE POINTED OUT THAT THE OP TC OF THIS COMPANY AS WORKED OUT BY THE TPO AT 59.40% WAS WRONG AND UNALLOCATED COSTS AS PER THE ANNUAL REPOR T SHOULD BE ALLOCATED TO BPO SEGMENT AND IF THAT IS DONE THEN T HE OP TC OF THIS COMPANY WILL BE ONLY 51.80%. THE ASSESSEE FURTHER P OINTED OUT (PAGE 764 OF PAPER BOOK) THAT THE TPO HAD APPLIED REVENUE FILTER OF MORE THAN 75% BEING FROM NON-FINANCIAL SERVICE INCOME. THE AS SESSEE POINTED OUT THAT THE PERCENTAGE OF INCOME FROM ITES WAS ONLY 21 .6% OF THE TOTAL REVENUE FROM OPERATIONS OF THIS COMPANY AS PER ITS ANNUAL REPORT. THE .ASSESSEE ALSO POINTED OUT THAT IN THE PRE-PRESS BP O SEGMENT THIS COMPANY WAS PROVIDING INTEGRATED PRINT SOLUTIONS TO ITS CUSTOMERS, WHICH INCLUDES SCANNING, DESIGN/LAYOUT, TRAPPING, H AND-OUTLINED CLIPPING PATH AND IMAGE MASKING AND MAGAZINE AND CA TALOGUE PUBLISHING. THE ASSESSEE SUBMITTED THAT THE AFORESA ID SERVICES ARE NOT IN THE NATURE OF ITES. THE ASSESSEE POINTED OUT THA T AS PER THE SAFE HARBOUR RULES INTRODUCED BY THE CBDT ITES HAS BEEN DEFINED AS BUSINESS PROCESS OUTSOURCING SERVICES PROVIDED MAIN LY WITH THE ASSISTANCE OR USE OF INFORMATION TECHNOLOGY. IT WAS ALSO SUBMITTED THAT THIS COMPANY DOES NOT SATISFY THE DEFINITION OF ITE S AS CONTAINED IN RULE IOTA(E) OF THE RULES. SINCE USE OF INFORMATION TECH NOLOGY IS ABSENT .IN THE VARIOUS SERVICES PROVIDED BY THIS COMPANY, IT CANNO T BE REGARDED AS ITES COMPANY. THE ASSESSEE ALSO SUBMITTED THAT THIS COMPANY FAILS THE EMPLOYEE COST FILTER. THE EMPLOYEE COST FILTER REQU IRES THAT THE EMPLOYEES COST INCURRED BY THE COMPANY MUST BE MORE THAN 25% OF ITS REVENUE. 48. THE TPO AT PAGE-20 OF HIS ORDER HAS DEALT WITH THE ABOVE OBJECTIONS BY OBSERVING AS FOLLOWS: PAGE 14 OF 24 IT(TP)A NO.2301/BANG/2016 (A) PRE-PRESS BPO UNIT PROVIDES BACK OFFICE SUPPORT SER VICES. (B) THIS COMPANY HAS FOUR MAJOR SEGMENTS VIZ., REPRO, LABEL PRINTING, OFFSET PRINTING AND PRE- PRESS BPO. THE EMPLOYEE COST OF PRE-PRESS BPO WAS MORE THAN 25% OF THE REVENUE FROM PRE-PRESS BPO AND THEREFORE THE EMPLOYEE COST FILTER IS SATISFIED IN THE CASE OF TH IS COMPANY. (C) ON THE SERVICE REVENUE FILTER VIZ., THE REQUIREMENT THAT A COMPARABLE COMPANY MUST HAVE REVENUE FROM RENDERING SERVICES OF MORE THAN 75% OF ITS TOTAL REVENUE, THE TPO AGAIN HELD THAT THE PRE- PRESS BPO SEGMENT'S ENTIRE INCOME IS FROM SERVICES AND THEREFORE THIS OBJECTIO N IS NOT TO BE ACCEPTED. 49. ON OBJECTIONS BY THE ASSESSEE BEFORE THE DRP, T HE DRP CONFIRMED THE ACTION OF THE TPO. ONE OF THE OBJECTION BEFORE THE DRP WAS THAT THIS COMPANY DID NOT FIGURE IN THE LIS T OF COMPANIES ENGAGED IN ITES. ON THIS OBJECTION THE DRP HELD THA T THOUGH THIS COMPANY DID NOT FIGURE IN THE LIST OF COMPANIES IN 1TES IN THE MAIN SEARCH OF CAPITAL LINE AND PROWESS DATABASE BUT ON A SEGMENTAL SEARCH THESE TWO COMPANIES SATISFIED THE REQUIREMENT OF BE ING CONSIDERED AS COMPANIES ENGAGED IN PROVIDING ITES. AGGRIEVED B Y THE DIRECTIONS OF THE DRP, THE ASSESSEE IS IN APPE AL BEFORE THE TRIBUNAL. THE LEARNED COUNSEL FOR THE ASSESSEE REITERATED SUBMISSIONS THAT WERE MADE BEFORE THE TPO/DRP. IN P ARTICULAR IT WAS SUBMITTED THAT THE SERVICE REVENUE FILTER WAS APPLI ED BY THE TPO HIMSELF AT THE ENTITY LEVEL AND ON SUCH SEARCH THIS COMPANY WAS NOT REGARDED AS ENGAGED IN PROVIDING ITES. AT THIS STAGE THE TPO OU GHT TO HAVE DROPPED THIS COMPANY AS A COMPARABLE COMPANY BECAUSE THIS F ILTER HAS TO BE APPLIED AT THE ENTITY LEVEL AND NOT AT THE SEGMENTA L LEVEL. THE LEARNED DR SUBMITTED THAT IF THE SERVICE REVENUE FILTER IS APP LIED AT THE SEGMENTAL LEVEL THERE CAN BE NO OBJECTION BY THE ASSESSEE. SH E RELIED ON THE ORDER OF THE DRP/TPQ. 50. THE REQUIREMENTS OF RULE 10B(1)(2) & (3) OF THE RULES IN THE MATTER OF COMPARABILITY OF COMPANIES UNDER TNMM NEEDS TO BE S EEN. THE SAME READS AS FOLLOWS: '10B. (1) FOR THE PURPOSES, OF SUB-SECTION (2) OF S ECTION 92C, THE ARM'S LENGTH PRICE IN RELATION TO AN INTERNATIONAL TRANSACTION SHALL BE DETERMINED BY ANY OF THE FOLLOWING METHODS, BEING T HE MOST APPROPRIATE METHOD, IN THE FOLLOWING MANNER, NAMELY : (A) TO (D)** (E ) TRANSACTIONAL-MARGIN METHOD, BY WHICH (I) THE NET PROFIT MARGIN REALISED BY THE ENTERPRISE FR OM AN INTERNATIONAL TRANSACTION ENTERED INTO WITH AN ASSO CIATED PAGE 15 OF 24 IT(TP)A NO.2301/BANG/2016 ENTERPRISE IS COMPUTED IN RELATION TO COSTS INCURRE D OR SALES EFFECTED OR ASSETS EMPLOYED OR TO BE EMPLOYED BY TH E ENTERPRISE OR HAVING REGARD TO ANY OTHER RELEVANT B ASE; (II) THE NET PROFIT MARGIN REALISED BY THE ENTERPRISE OR BY AN UNRELATED ENTERPRISE FROM A COMPARABLE UNCONTROLLED TRANSACTION OR A NUMBER OF SUCH TRANSACTIONS IS COM PUTED HAVING REGARD TO THE SAME BASE; (III) THE NET PROFIT MARGIN REFERRED TO IN SUB-CLAUSE (IF ) ARISING IN COMPARABLE UNCONTROLLED TRANSACTIONS IS ADJUSTED TO TAKE INTO ACCOUNT THE DIFFERENCES, IF ANY, BETWEEN THE INTERNATIONAL TRANSACTION AND THE COMPARABLE UNCONT ROLLED TRANSACTIONS, OR BETWEEN THE ENTERPRISES ENTERING I NTO SUCH TRANSACTIONS, WHICH COULD MATERIALLY AFFECT THE AMO UNT OF NET PROFIT MARGIN IN THE OPEN MARKET; (IV) THE NET PROFIT MARGIN REALISED BY THE ENTERPRISE AN D REFERRED TO IN SUB-CLAUSE (I) IS ESTABLISHED TO BE THE SAME AS THE NET PROFIT MARGIN REFERRED TO IN SUB-CLAUSE (III) (V) THE NET PROFIT MARGIN THUS ESTABLISHED IS THEN TAKE N INTO ACCOUNT AN ARM'S LENGTH PRICE IN RELATION TO THE IN TERNATIONAL TRANSACTION. 2. FOR THE PURPOSES OF SUB-RULE (1), THE COMP ARABILITY OF AN (A) THE SPECIFIC CHARACTERISTICS OF THE PROPERTY TRANSFERRED OR SERVICES PROVIDE: EITHER TRANSACTION; (B) THE FUNCTIONS PERFORMED, TAKING INTO ACCOUNT AS SETS EMPLOYED OR TO BE EMPLOYED AND THE RISKS ASSUMED, B Y THE RESPECTIVE PARTIES TO THE TRANSACTIONS (C) THE SPECIFIC CHARACTERISTICS OF THE PROPERTY T RANSFERRED OR SERVICES PROVIDE: EITHER TRANSACTION (D) THE FUNCTIONS PERFORMED, TAKING INTO ACCOUNT AS SETS EMPLOYED OR TO BE EMPLOYED AND THE RISKS ASSUMED, B Y THE RESPECTIVE PARTIES TO THE TRANSACTIONS (E) THE CONTRACTUAL TERMS (WHETHER OR NOT SUCH TERM S ARE FORMAL OR IN WRITING) OF THE TRANSACTIONS WHICH LAY DOWN E XPLICITLY OR IMPLICITLY HOW THE RESPONSIBILITIES, RISKS AND BENE FITS ARE TO BE DIVIDED BETWEEN THE RESPECTIVE PARTIES TO THE TRANS ACTIONS: (D) CONDITIONS PREVAILING IN THE MARKETS IN WHICH T HE RESPECTIVE PARTIES TO THE TRANSACTIONS OPERATE, INCLUDING THE GEOGRAPHICAL LOCATION AND SIZE OF THE MARKETS, THE LAWS AND GOVE RNMENT ORDERS IN FORCE, COSTS OF LABOUR AND. CAPITAL IN TH E MARKETS, OVERALL ECONOMIC DEVELOPMENT AND LEVEL OF COMPETITI ON AND WHETHER THE MARKETS ARE WHOLESALE RETAIL PAGE 16 OF 24 IT(TP)A NO.2301/BANG/2016 (3) AN UNCONTROLLED TRANSACTION SHALL BE COMPARABLE TO AN INTERNATIORIAL (I) NONE OF THE DIFFERENCES, IF ANY, BETWEEN THE TR ANSACTIONS BEING COMPARED OR BETWEEN THE ENTERPRISES ENTERING INTO SUCH TRANSACTIONS ARE LIKELY MATERIALLY AFFECT THE PRICE OR COST CHARGED OR PAID IN, OR THE PROFIT ARISING FROM SUCH TRANSACTIONS IN THE OPEN MARKET; OR (II) REASONABLY ACCURATE ADJUSTMENTS CAN BE MADE TO ELIMINATE THE MATERIAL EFFECTS OF SUCH DIFFERENCES.' 5.2 THERE APPEARS TO BE NO BAR IN THE RULES REFERRE D TO ABOVE TO CONSIDERING SEGMENTAL DATA UNDER TNMM BECAUSE THE C OMPARISON IS OF 'NET PROFIT MARGIN REALIZED BY THE ENTERPRISE FROM AN INTERNATIONAL TRANSACTION' WITH THE 'NET PROFIT REALIZED FROM A C OMPARABLE UNCONTROLLED TRANSACTION'. THEREFORE COMPARISON IS OF SIMILAR TR ANSACTION. WHEN SEGMENTAL INFORMATION IS AVAILABLE AND IS NOT DISPU TED, IT CANNOT BE ARGUED THAT FILTERS HAVE TO BE APPLIED AT ENTITY LE VEL. IT CANNOT BE ARGUED THAT WHEN THE TPO HIMSELF APPLIED THE FILTERS AT TH E ENTITY LEVEL HE WAS NOT ENTITLED TO APPLY THE FILTERS AT SEGMENTAL LEVE L. AS WE HAVE ALREADY STATED IF CLEAR SEGMENTAL INFORMATION IS AVAILABLE THE FILTERS CAN BE APPLIED AT THE SEGMENTAL LEVEL IN TNMM. THEREFORE T HE OBJECTION WITH REGARD TO THIS COMPANY FAILING THE EMPLOYEE COST FI LTER AND SERVICE REVENUE FILTER IN OUR VIEW WAS RIGHTLY REJECTED BY THE TPO AND DRP. IT IS HOWEVER SEEN THAT THIS COMPANY HAS FOUR SEGMENTS VI Z., REPRO. LABEL PRINTING, OFFSET PRINTING AND PRE-PRESS BPO. WHETHER THE LABEL PRINTING AND OFFSET PRINTING SEGMENTS SUPPLEM ENT THE FUNCTIONS PERFORMED IN THE PRE-PRESS BPO SEGMENT HAS TO BE SE EN. WE THEREFORE SET ASIDE THE ORDER OF THE DRP IN THIS REGARD AND REMAN D FOR FRESH CONSIDERATION BY THE TPO THE COMPARABILITY OF THIS COMPANY. IN TERMS OF RULE 10B(3) OF THE RULES THE PROFIT MARGINS OF PRE- PRESS BPO HAVE TO BE ADJUSTED TAKING INTO ACCOUNT THE FACT THAT TWO OTHE R SEGMENTS SUPPLEMENT THE PRE-PRESS BPO SEGMENT. IF SUCH ADJUS TMENT CANNOT BE REASONABLY OR ACCURATELY MADE THEN THIS COMPANY HAS TO BE EXCLUDED FROM THE LIST OF COMPARABLE COMPANIES. THE TPO FOR THIS PURPOSE CAN USE HIS POWERS U/S. 133(6) OF THE ACT TO GET REQUIRED D ETAILS FROM THIS COMPANY. AS FAR AS THE ARGUMENT THAT THIS COMPANY F AILS FUNCTIONAL COMPARABILITY, WE FIND THAT NONE OF THE OBJECTIONS RAISED THE ASSESSEE IN THIS REGARD ABOUT LACK OF INFORMATION ABOUT ALLIED SERVICES PERFORMED BY THE PRE-PRESS BPO SEGMENT OF THIS COMPANY AND THE B REAK-UP OF THE REVENUE FROM SUCH ALLIED SERVICES HAVE BEEN DEALT W ITH SPECIFICALLY BY THE TPO OR DRP. SINCE THE COMPARABILITY OF THIS COM PANY IS BEING REMANDED TO BE TPO FOR CONSIDERATION OF ADJUSTMENTS AS MENTIONED ABOVE, THE OBJECTION WITH REGARD TO FUNCTIONAL COMP ARABILITY SHOULD ALSO BE LOOKED INTO BY THE TPO IN THE REMAND PROCEEDINGS ON THE BASIS OF PAGE 17 OF 24 IT(TP)A NO.2301/BANG/2016 MATERIALS WHICH HE MAY GATHER U/S. 133(6) OF THE AC T, THE ASSESSEE SHOULD BE GIVEN OPPORTUNITY OF BEING HEARD BY THE T PO BEFORE THE ISSUE IS DECIDED BY THE TPO.' RESPECTFULLY FOLLOWING THE DECISION, WE REMAND THIS COMPARABLE TO THE FILE OF THE TPO/AO FOR FRESH ADJUDICATION ON THE AB OVE LINES. RESPECTFULLY FOLLOWING AFORESAID DECISION, WE REMAN D THIS COMPARABLE TO FILE OF LD.AO/TPO, FOR FRESH ADJUDICATION, ON THE B ASIS OF DIRECTIONS REPRODUCED HEREINABOVE. NEEDLESS TO SAY THAT PROPER OPPORTUNITY SHALL BE GRANTED TO ASSESSEE AS PER LAW. ACCORDINGLY WE SET ASIDE THIS COMPARABLE BACK TO LD .TPO. 8. (B) INFOSYS BPO LTD. ASSESSEE OBJECTED FOR INCLUSION OF THIS COMPARABLE PRIMARILY ON THE BASIS OF FUNCTIONAL INCOMPATIBILITY AND PRESENCE OF INTAN GIBLES. IT HAS BEEN SUBMITTED THAT THIS COMPANY OWNS HUGE BRAND AND NOT A FIT COMPARABLES FOR COMPANY LIKE ASSESSEE, WHO PROVIDE CAPTIVE SERV ICE TO ITS AE'S. LD. CIT DR OPPOSED THE EXCLUSION AND PLACED RELIANC E UPON ORDERS PASSED BY AUTHORITIES BELOW. WE HAVE PERUSED SUBMISSIONS ADVANCED BY BOTH SIDES IN THE LIGHT OF THE RECORDS PLACED BEFORE US. ASSESSEE PLACED RELIANCE UPON DECISION OF THIS TRIBUNAL IN CASE OF ZYME SOLUTIONS (P.) LTD. V. ASS TT. CIT [2019] 108 TAXMANN.COM 495 (BANG. - TRIB.), WHEREIN THIS COMPA RABLE HAS BEEN EXCLUDED BY OBSERVING AS UNDER: '5. WE HAVE HEARD THE RIVAL SUBMISSIONS ON THE COMP ARABILITY OF INFOSYS BPO AS A COMPARABLE COMPANY. THE DELHI ITAT IN THE CASE OF BAXTER INDIA PVT. LTD. V. ACIT ITA NO.6158/ DEL/2016 FOR AY 2012-13 IN THE CASE OF A COMPANY RENDERING ITES SUCH AS THE ASSESSEE, VIDE ORDER DATED 24.8.2017 PARAGRAPH 23 H ELD THAT INFOSYS BPO IS NOT COMPARABLE WITH A COMPANY RENDER ING ITES FOR THE FOLLOWING REASONS: '23. IN SO FAR AS EXCLUSION OF INFOSYS BPO LTD. IS CONCERNED, WE FIND FROM THE SUBMISSIONS MADE BY THE ASSESSEE BEFO RE THE ASSESSING OFFICER/TPO/DRP IS THAT INFOSYS BPO LTD. IS PREDOMINANTLY INTO AREAS LIKE INSURANCE, BANKING, F INANCIAL SERVICES, MANUFACTURING AND TELECOM WHICH ARE IN TH E NICHE AREAS, UNLIKE THE ASSESSEE. FURTHER IT WAS ALSO SUB MITTED THAT THE INFOSYS BPQ LTD. COMPRISES BRAND VALUE WHICH WI LL TEND TO INFLUENCE ITS BUSINESS OPERATION AND THE PRICING PO LICY THEREBY DIRECTLY IMPACTING THE MARGINS EARNED BY THE INFOSY S BPO LTD.. WE FIND THE SUBMISSIONS OF THE LD. COUNSEL FOR THE ASSESSEE BEFORE TPO/DRP THAT IN ORDER TO MAINTAIN THE BRAND IMAGE OF INFOSYS BPQ LTD. IN THE MARKET, THE COMPANY INCURS SUBSTANTIAL SELLING AND MARKETING EXPENDITURE WHEREAS THE ASSES SEE BEING A CONTRACT SERVICE PROVIDER DOES NOT INCUR SUCH EXPEN SES TO MAINTAIN ITS BRAND HAS NOT BEEN CONTROVERTED BY THE M. FURTHER, INFOSYS BPO LTD. BEING A SUBSIDIARY OF INFOSYS HAS AN ELEMENT OF PAGE 18 OF 24 IT(TP)A NO.2301/BANG/2016 BRAND VALUE ASSOCIATED WITH IT. THIS CAN BE FURTHER CONFIRMED BY THE PRESENCE OF BRAND RELATED EXPENSES INCURRED BY INFOSYS BPO LTD. FURTHER, INFOSYS BPO LTD. HAS ACQUIRED AUSTRAL IAN BASED COMPANY M/S PORTLAND GROUP PTY LTD. DURING FINANCIA L YEAR 2011-12. THEY PROVIDE SOURCING AND CATEGORY MANAGEM ENT SERVICES IN SYDNEY, AUSTRALIA. THEREFORE, THIS COMP ANY ALSO FAILED THE TPO'S OWN FILTER OF REJECTING COMPANIES WITH PECULIAR CIRCUMSTANCES. IN VIEW OF THE ABOVE I.E. FUNCTIONAL LY NOT COMPARABLE, PRESENCE OF BRAND AND EXTRAORDINARY EVE NT THAT HAS TAKEN PLACE DURING THE YEAR ON ACCOUNT OF ACQUISITI ON OF AUSTRALIAN BASED COMPANY, WE ARE OF THE CONSIDERED OPINION THAT INFOSYS BPO LTD. SHOULD NOT BE INCLUDED IN THE LIST OF COMPARABLES. WE ACCORDINGLY DIRECT THE ASSESSING OF FICER/TPO TO EXCLUDE INFOSYS BPO LTD. FROM THE LIST OF COMPARABL ES FOR THE PURPOSE OF COMPUTING THE AVERAGE MARGIN.' 2. IT WAS ALSO BROUGHT TO OUR NOTICE THAT THE HON'B LE DELHI HIGH COURT IN ITA NO.260/2018 IN THE APPEAL FILED BY THE REVENUE AGAINST THE AFORESAID ORDER DISMISSED THE APPEAL AT THE ADMISSI ON STAGE OBSERVING THAT RATIONALE GIVEN BY THE ITAT FOR EXCLUSION WAS CORRECT. IN VIEW OF THE AFORESAID DECISION, WE DIRECT EXCLUSION OF INFOSYS BPO FROM THE LIST OF COMPARABLE COMPANIES CHOSEN BY THE TPO. FROM ABOVE, IT IS CLEAR THAT THIS COMPANY IS FUNCTI ONALLY NOT COMPARABLE WITH CAPTIVE SERVICE PROVIDER. RESPECTFULLY FOLLOWING THE SAME WE DIRECT THIS COMP ANY TO BE EXCLUDED FROM THE LIST OF COMPARABLES. 9. (C) TCS E-SERVE LTD. LD. AR SUBMITTED THAT THIS COMPANY HAS BEEN OBJECTE D BY ASSESSEE FOR ITS FUNCTIONAL DISSIMILARITY AS IT RENDERS BOTH BPO AND KPO SERVICES WITHOUT SEGMENTAL REPORTING. IT IS SUBMITTED THAT T HIS COMPANY OWNS HUGE BRAND OF TATA GROUP AND HAS ALSO INCURRED BRAN D RELATED EXPENSES AND THEREFORE CANNOT BE ACCEPTED TO BE COM PARED WITH A CAPTIVE SERVICE PROVIDER LIKE ASSESSEE. LD.CIT DR ON THE CONTRARY OPPOSED ITS EXCLUSION AND PLACED RELIANCE UPON ORDERS PASSED BY AUTHORITIES BELOW. WE HAVE PERUSED SUBMISSIONS ADVANCED BY BOTH SIDES IN LIGHT OF RECORDS PLACED BEFORE US. ASSESSEE PLACED RELIANCE UPON FOL LOWING DECISIONS IN SUPPORT OF ITS ARGUMENT FOR EXCLUSION OF THIS COMPA RABLE: ZYME SOLUTIONS (P.) LTD. (SUPRA) BAXTER INDIA (P.) LTD V. ACIT [2017] 85 TAXMANN.COM 285 (DELHI - TRIB) PR. CIT V. BC MANAGEMENT SERVICES (P.) LTD. [2018] 89 TAXMANN.COM 68/(DELHI) PAGE 19 OF 24 IT(TP)A NO.2301/BANG/2016 IT IS OBSERVED THAT THIS COMPARABLE HAS BEEN EXCLUD ED BY THIS TRIBUNAL. ASSESSEE PLACED RELIANCE UPON DECISION OF THIS TRIB UNAL IN CASE OF ZYME SOLUTIONS (P.) LTD. (SUPRA), BY OBSERVING AS UNDER: '11.3 WE HAVE HEARD RIVAL SUBMISSIONS AND PERUSED M ATERIAL ON RECORD. THE ISSUE OF COMPARABILITY OF THIS COMPANY WAS CONS IDERED BY THE CO- ORDINATE BENCH OF TRIBUNAL IN THE CASE OF XLHEALTH CORPN. INDIA (P.) LTD. (SUPRA). THE RELEVANT FINDINGS OF THE TRIBUNAL ARE AS UNDER: '. . . . WE HAVE HEARD THE RIVAL SUBMISSIONS AND PE RUSED THE MATERIAL ON RECORD. FROM THE PERUSAL OF THE ANNUAL REPORT OF TH IS ENTITY PLACED AT PAGE NOS. 583 TO 678 OF PAPER BOOK, AT PAGE NO. 604 IT IS STATED AS UNDER. '2. COMPANY OVERVIEW YOUR COMPANY, ALONG WITH ITS SUBSIDIARY COMPANIES - TCS E-SERVE INTERNATIONAL LIMITED AND TCS E-SERVE AMERICA INC., IS PRIMARILY ENGAGED IN THE BUSINESS OF PROVIDING BUSINESS PROCESS SERVI CES (BPO) FOR ITS CUSTOMERS IN BANKING, FINANCIAL SERVICES AND INSURA NCE DOMAIN. THE COMPANY'S OPERATIONS INCLUDE DELIVERING CORE BU SINESS PROCESSING SERVICES, ANALYTICS & INSIGHTS (KPO) AND SUPPORT SE RVICES FOR BOTH DATA AND VOICE PROCESSES. YOUR COMPANY IS AN INTEGRAL PART OF THE TATA CONSUL TANCY SERVICES' (TCS) STRATEGY TO BUILD ON ITS 'FULL SERVICES OFFERINGS' THAT OFFER GLOBAL CUSTOMERS AN INTEGRATED PORTFOLIO OF SERVICES RANGI NG FROM IT SERVICES TO BPO SERVICES. THE COMPANY PROVIDES ITS SERVICES FROM VARIOUS PROC ESSING FACILITIES, BACKED T) A ROBUST AND SCALABLE INFRASTRUCTURE NETW ORK TAILORED TO MEET CLIENTS' NEEDS. A DETAILED BUSINESS CONTINUITY PLAN HAS ALSO BEEN PUT IN PLACE TO ENSURE THE SERVICES ARE PROVIDED TO THE CU STOMERS WITHOUT ANY DISRUPTIONS. THUS, THIS COMPANY IS ALSO STATED TO BE A KNOWLEDGE PROCESS OUTSOURCING AND THEREFORE FOR I' - REASONS STATED B Y US WHILE DEALING WITH THIS ISSUE OF COMPARABILITY OF THE COMPANY INF OSYS BPO LTD. SHALL EQUALLY HOLD GOOD AND THEREFORE WE DIRECT THE AO/TP O TO EXCLUDE THIS COMPANY FROM LIST OF COMPARABLES SINCE THE APPELLAN T COMPANY IS INTO LOW END BPO, IT CANNOT BE COMPARED WITH KPO SERVICE PROVIDER. 11.4 RESPECTFULLY FOLLOWING THE DECISION OF THE CO- ORDINATE BENCH OF TRIBUNAL, WE DIRECT FOR EXCLUSION THIS COMPANY FROM THE LIST OF COMPARABLE'. IT HAS BEEN OBSERVED THAT THIS COMPANY IS INTO HIGH -END KPO SERVICES AND AN ASSESSEE RENDERING LOW END BPO SERVICES CANN OT BE COMPARED WITH IT. FURTHER, THIS COMPANY HAS BEEN EXCLUDED DU E TO ABSENCE OF SEGMENTAL INFORMATION. RESPECTFULLY FOLLOWING AFORESAID DECISION, WE DIREC T LD.TPO TO EXCLUDE THIS COMPANY FROM THE LIST OF COMPARABLES. 10. (D) BNR UDYOG LTD. (SEGMENTAL) PAGE 20 OF 24 IT(TP)A NO.2301/BANG/2016 LD.AR SUBMITTED THAT THIS COMPANY FAILS RPT FILTER AND ALSO FAILS EXPORT FILTER APPLIED BY LD.TPO. IT IS SUBMITTED THAT THIS COMPANY IS INTO MEDICAL TRANSCRIPTION, CODING, BUSINESS SUPPORT SERVICES AN D E-GOVERNANCE PROJECTS AND THEREFORE FUNCTIONALLY NOT SIMILAR WIT H THAT OF ASSESSEE. LD. CIT DR HOWEVER CONTENDED THAT THIS COMPANY IS C OMPARED ONLY FOR SEGMENT OF MEDICAL TRANSCRIPTION AND THEREFORE SHOU LD NOT BE EXCLUDED. SHE PLACED RELIANCE UPON DECISION OF THIS TRIBUNAL IN CASE OF MOBILY INFOTECH INDIA (P) LTD. V. DY. CIT [2018] 97 TAXMAN .COM 2 (BANG. - TRIB.) IN SUPPORT. WE HAVE PERUSED SUBMISSIONS ADVANCED BY BOTH SIDES IN THE LIGHT OF THE RECORDS PLACED BEFORE US. ASSESSEE IS CHALLENGING FUNCTIONAL DISSIMILARITY OF THIS COMPANY WITH THAT OF ASSESSEE AS IT IS INTO MEDICAL TRANSCRIPTIO N. WE HAVE OUR RESERVATION TO CONSIDER MEDICAL TRANSCRIPTION SERVI CES TO BE ONE OF KPO SERVICES. IN OUR CONSIDERED OPINION MEDICAL TRANSCR IPTION SERVICES IS BASICALLY BACK-OFFICE SERVICES PROVIDED BY GRADUATE S WHO ARE TRAINED FOR SHORT PERIOD OF 6 MONTHS TO ONE YEAR. THESE ARE SHO RT CRASH COURSES UNDERTAKEN BY GRADUATES WHO ARE TRAINED TO UNDERSTA ND AND SPEAK ENGLISH. THERE IS NO VALUE ADDITION IN THE SERVICES RENDERED BY PEOPLE IN MEDICAL TRANSCRIPTION. TO OUR UNDERSTANDING, BASICA LLY THESE PEOPLE WHO CARRY OUT MEDICAL TRANSCRIPTION SERVICES ARE TRAINE D TO UNDERSTAND LANGUAGE SPOKEN BY DOCTORS, OUTSIDE INDIA TO WHOM M EDICAL REPORTS OF PATIENCE ARE SENT FOR EXPERT OPINION. MEDICAL TRANS CRIPTIONIST SIMPLY REPRODUCES OPINION EXPRESSED BY DOCTOR, WHICH IS TH EN COMMUNICATED TO THE PATIENTS. IT IS OBSERVED FROM ANNUAL REPORT PLACED AT PAGE 74 5 OF PAPER BOOK VOLUME (INDEX TO ANNUAL REPORTS) THAT THIS COMPANY HAS SEGMENTAL INFORMATION OF MEDICAL TRANSCRIPTION AND REVENUE EA RNED UNDER THIS SEGMENT IS RS.147.40 LACS. IT IS ALSO BEEN OBSERVED THAT VARIOUS OTHER DECISIONS BY CO-ORDINATE BENCHES OF THIS TRIBUNAL H AS REMANDED THIS COMPARABLE BACK TO LD.TPO, FOR PROPER ANALYSIS AND FRESH CONSIDERATION. WE DRAW SUPPORT FOR SAME FROM INDEGENE (P.) LTD. V. ASSTT. CIT [2017] 85 TAXMANN.COM 60 (BANG. - TRIB.), WHEREIN IT HAS BEEN HELD AS UNDER: '9.3.1 WE HAVE HEARD THE RIVAL CONTENTIONS AND PERU SED AND CAREFULLY CONSIDERED THE MATERIAL ON RECORD INCLUDI NG THE JUDICIAL PRONOUNCEMENTS CITED. FROM THE DETAILS ON RECORD WE OBSERVE THAT WHILE THE ASSESSEE HAS CONTENDED THAT THE SERV ICES RENDERED BY THIS COMPANY M/S TCS E-SERVE LTD ARE HI GH END KPO SERVICES, IT HAS NOT BROUGHT OUT AS TO WHICH OF THESE ARE THE SERVICES THAT WOULD COME UNDER TECHNICAL SERVICES. ON THE OTHER HAND, W ALSO NOTICE THAT THAT THE TPO HAS HELD ALL THE SERVICES RENDERED BY THE ASSESSEE TO BE BPO SERVICES WITH AN Y PROPER ANALYSIS. IN THIS FACTUAL MATRIX OF THE CASE, WE FI ND THAT ON SIMILAR FACTS, THE CO-ORDINATE BENCH O ITAT BANGALO RE IN THE CASE OF INDEGENE (P) LTD., (SUPRA) HAS REMANDED THE MATTER OF PAGE 21 OF 24 IT(TP)A NO.2301/BANG/2016 COMPARABILITY OF THIS COMPANY TO THE FILE OF THE TP O FOR FRESH CONSIDERATION. IN VIEW OF THE FACTUAL MATRIX OF THE CASE ON HAND, AS LAID OUT ABOVE AND FOLLOWING THE DECISION OF THE CO-ORDINATE BENCH IN THE CASE OF INDEGENE (P) LTD. (SUPRA) WHIC H IS ALSO RENDERED ON SIMILAR FACTS, WE DEEM IT APPROPRIATE T O REMAND THE MATTER OF THE COMPARABILITY OF THIS COMPANY, TCS E- SERVE LTD. TO THE FILE OF THE TPO FOR FRESH CONSIDERATION IN THE LIGHT OF OUT ABOVE OBSERVATIONS. NEEDLESS TO ADD, THE TPO SHALL AFFORD THE ASSESSEE ADEQUATE OPPORTUNITY OF BEING HEARD AND TO FILE DETAILS/SUBMISSIONS IN THIS REGARD. IT IS ALSO BEEN OBSERVED THAT SIMILAR VIEW HAS BEEN TAKEN BY DECISION OF THIS TRIBUNAL IN CASE OF NIELSON SPORTS INDIA (P.) LTD. V. ACIT [IT(TP) APPEAL NO.196(BANG.) OF 2017, DATED 28-06-2019]. RESPECTFULLY FOLLOWING THE SAME, WE SET ASIDE THIS COMPARABLE BACK TO LD.TPO FOR CONSIDERING IT AFRESH. NEEDLESS TO SAY T HAT PROPER OPPORTUNITY SHALL BE GRANTED TO ASSESSEE AS PER LAW. 3.4 NOTHING HAS BEEN PLACED BEFORE US BY THE LD.SR. DR CONTRARY TO THE ABOVE OBSERVATIONS BY COORDINATE BENCH OF TH IS TRIBUNAL . FURTHER IT IS OBSERVED THAT THIS TRIBUNAL CONSIDERE D THE ABOVE COMPARABLES IN CASE OF A CAPTIVE SERVICE PROVIDER L IKE THE ASSESSEE BEFORE US. RESPECTFULLY FOLLOWING THE SAM E WE DIRECT EXCLUSION OF UNIVERSAL PRINT, TCS E-SERVE AND INFOS YS BPO FROM THE LIST OF COMPARABLES AND REMAND BNR UDYOG LD. AO /TPO TO CONSIDER IT AFRESH IN LIGHT OF THE OBSERVATIONS MAD E BY COORDINATE BENCH OF THIS TRIBUNAL REPRODUCED HEREINABOVE. 4. IN GROUND NO.3(G) ASSESSEE IS AGGRIEVED BY NEGATIVE WORKING CAPITAL COMPUTED BY THE LD.TPO, WITHOUT APPRECIATIN G THE FACT THAT ASSESSEE IS A CAPTIVE SERVICE PROVIDER. THE GRIEVANCE OF THE ASSESSEE IS WITH REGARD TO NEG ATIVE WORKING CAPITAL ADJUSTMENT COMPUTED BY THE LD.TPO AND CONFI RMED BY THE DRP. IT WAS SUBMITTED THAT WORKING CAPITAL ADJU STMENT IS MADE FOR THE TIME VALUE OF MONEY LOST WHEN CREDIT T IME IS GIVEN TO PAGE 22 OF 24 IT(TP)A NO.2301/BANG/2016 THE CUSTOMERS. THE ASSESSEE HOWEVER DOES NOT BEAR A NY RISK AND HAS NO WORKING CAPITAL CONTINGENCIES. THE ASSESSEE HAS NOT INCURRED ANY EXPENSES FOR MEETING THE WORKING CAPIT AL REQUIREMENT. THE ASSESSEE IS RUNNING THE BUSINESS W ITHOUT ANY WORKING CAPITAL RISK AS COMPARED TO THE COMPARABLES . THE ASSESSEE DOES NOT BEAR ANY MARKET RISK AS THE SERVI CES ARE PROVIDED ONLY TO TAVANT US. THEREFORE, REQUIREMENT FOR ADJUSTMENT OF NEGATIVE WORKING CAPITAL DOES NOT ARI SE. 4.1. THE LD.AR PLACED RELIANCE ON DECISION OF COORD INATE BENCH OF THIS TRIBUNAL IN ASSESSEES OWN CASE REPORTED IN (2020) 120 COM 122 AND LAM RESEARCH INDIA (P.) LTD. V. DY. CIT IN [IT APPEAL NOS. 1473 & 1385 (BANG) OF 2014, DATED 30-4- 2015], TIVO TECH (P.) LTD. V. DY. CIT [2020] 117 TAXMANN.COM 25 9, AND DY. CIT V. SOFTWARE AG BANGALORE TECHNOLOGIES (P.) LTD. [IT APPEAL NO. 1628 OF 2014, DATED 31-3-2016] , WHERE IT HAS BEEN HELD THAT NEGATIVE WORKING CAPITAL ADJUSTMENT SHALL NOT BE MA DE. 4.2. THE LD.CIT DR PLACED RELIANCE ON ORDERS PASSED BY AUTHORITIES BELOW. 4.3. WE HAVE CONSIDERED THE RIVAL SUBMISSIONS. WE F IND THAT IN THE CASE OF LAM RESEARCH INDIA (P.) LTD . ( SUPRA ) AND SOFTWARE AG BANGALORE TECHNOLOGIES (P.) LTD . ( SUPRA ) PASSED BY THIS TRIBUNAL , IT HAS BEEN HELD THAT NEGATIVE WORKING CAPITAL ADJUSTM ENT SHALL NOT BE MADE IN CASE OF A CAPTIVE SERVICE PROVIDER AS TH ERE IS NO RISK AND IT IS COMPENSATED ON A TOTAL COST PLUS BASIS. PAGE 23 OF 24 IT(TP)A NO.2301/BANG/2016 4.4. WE THEREFORE DIRECT LD.TPO TO COMPUTE THE ALP IN ACCORDANCE WITH THE DIRECTIONS CONTAINED IN THIS OR DER AFTER AFFORDING ASSESSEE OPPORTUNITY OF BEING HEARD. ACCORDINGLY GROUND NO.3(G) RAISED BY ASSESSEE STAND S ALLOWED FOR STATISTICAL PURPOSES. IN THE RESULT THIS GROUND RAISED BY ASSESSEE STANDS PARTLY ALLOWED. ORDER PRONOUNCED IN THE OPEN COURT ON 29 TH SEPT, 2021 SD/- SD/- (CHANDRA POOJARI) (BEENA PILLAI) ACCOUNTANT MEMBER JUDICIAL MEMB ER BANGALORE, DATED, THE 29 TH SEPT, 2021. /VMS/ COPY TO: 1. APPELLANT 2. RESPONDENT 3. CIT 4. CIT(A) 5. DR, ITAT, BANGALORE 6. GUARD FILE BY ORDER ASSISTANT REGISTRAR, ITAT, BANGALORE PAGE 24 OF 24 IT(TP)A NO.2301/BANG/2016 DATE INITI AL 1. DRAFT DICTATED ON ON DRAGON SR.PS 2. DRAFT PLACED BEFORE AUTHOR -9-2021 SR.PS 3. DRAFT PROPOSED & PLACED BEFORE THE SECOND MEMBER -9-2021 JM/AM 4. DRAFT DISCUSSED/APPROVED BY SECOND MEMBER. -9-2021 JM/AM 5. APPROVED DRAFT COMES TO THE SR.PS/PS -9-2021 SR.PS/PS 6. KEPT FOR PRONOUNCEMENT ON -9-2021 SR.PS 7. DATE OF UPLOADING THE ORDER ON WEBSITE -9-2021 SR.PS 8. IF NOT UPLOADED, FURNISH THE REASON -- SR.PS 9. FILE SENT TO THE BENCH CLERK -9-2021 SR.PS 10. DATE ON WHICH FILE GOES TO THE AR 11. DATE ON WHICH FILE GOES TO THE HEAD CLERK. 12. DATE OF DISPATCH OF ORDER. 13. DRAFT DICTATION SHEETS ARE ATTACHED NO SR.PS