Template Description

This application template for filing a consumer complaint related to a defective washing machine is a 5-page MS Word document listed under Legal Applications. It is designed to help consumers draft a formal complaint under Sections 11 and 12 of the Consumer Protection Act, 1986. The intended audience includes individual consumers, legal professionals, and consumer rights advocates.

Understanding an Application for Deficiency of Service – Defective Washing Machine

Terminologies:

• Consumer Complaint’ refers to a legal document filed by a consumer seeking redress for grievances under the Consumer Protection Act.
• Deficiency of Service’ signifies a failure to provide services as promised, including manufacturing defects or negligence.
• ‘District Consumer Disputes Redressal Forum’ is the authorized body to resolve consumer disputes at the district level.

Key Provisions in the Template

Identification of Parties:

• Clearly lists the applicant (complainant) and the respondent (manufacturer or seller).

Details of the Purchase:

• Specifies the purchase date, price, and guarantee/warranty period for the washing machine.

Nature of Defect:

• Details the malfunctioning of the washing machine, including failures of specific components such as the water pump or spinning mechanism.

Attempts at Rectification:

• Describes correspondence with the respondent, attempts to repair, and acknowledgment of the defect by mechanics.

Reliefs Sought:

• Requests a refund of the purchase price, compensation for harassment and mental agony, interest on the amount paid, and costs of the proceeding.

Verification Clause:

• Includes a declaration affirming the accuracy of the statements in the complaint.

Key Considerations:

•  Attach all necessary documents, including the purchase receipt, warranty card, and previous correspondence with the respondent.
• Ensure the claim is filed within the permissible timeframe under the Consumer Protection Act.
• Articulate the defect and its impact clearly to strengthen the case for redress.

Conclusion

his template simplifies the process of filing a consumer complaint regarding a defective washing machine. It ensures adherence to the legal format and requirements while empowering consumers to seek appropriate remedies for deficiencies in goods or services. By following the template, applicants can present a clear, structured, and legally compliant case before the Consumer Forum.