Template Description

This template for filing a complaint before the National Consumer Dispute Redressal Commission (NCDRC) is a comprehensive MS Word document categorized under Consumer Complaints. It is designed for individuals or businesses facing issues with malfunctioning computers and seeking redress under the Consumer Protection Act, 2019. The audience for this template includes consumers, legal professionals, and company representatives.

Understanding the Complaint Template for Malfunctioning Computers

Terminologies

•  ‘National Commission: Refers to the NCDRC, the apex consumer forum under the Consumer Protection Act, 2019.
•  Consumer Complaint: A formal written grievance regarding defective goods or deficient services.
•   Malfunctioning Computer: A computer with manufacturing defects or persistent functional issues not resolved by the seller or service provider.

Procedure for Filing

 Gather Details:

• Complainant and opponent's full details, including address and contact information.
• Supporting documents such as receipts, guarantees, and expert reports.

 Drafting the Complaint:

• State the nature of the grievance under Section 35 of the Consumer Protection Act, 2019.
• Mention the steps taken by the complainant, including correspondence with the respondent and expert opinions.

 Reliefs Sought:

• Refund of the purchase price.
• Compensation for harassment, loss of business, and mental agony.
• Reimbursement for expert analysis and related costs.

 Verification:

• Include a notarized affidavit affirming the truthfulness of the complaint.

Key Considerations

•   Clearly document the malfunctioning issues and actions taken by the respondent.
•   Ensure supporting documents, such as receipts and expert reports, are annexed.
•  Specify the relief sought in precise monetary terms.

Conclusion

This template streamlines the process of filing a consumer complaint for malfunctioning computers, ensuring compliance with legal formalities and thorough documentation. It empowers consumers to seek redress effectively, saving time and effort while maximizing the chances of favourable outcomes.