Template Description

This Form of Complaint is a standardized legal document used to file consumer disputes before the Consumer Disputes Redressal District Forum. This template is a structured MS Word document listed under Consumer Complaint & Legal Notices. It is particularly useful for consumers, legal professionals, and consumer rights advocates who need to formally lodge complaints against businesses or service providers for grievances related to goods or services.

Understanding a Form of Complaint

Terminologies:

• ‘Consumer Complaint’ – A formal legal complaint filed by a consumer against a business or service provider for unfair trade practices, defective products, or deficient services.
• ‘District Forum’ – A quasi-judicial body established under the Consumer Protection Act to resolve consumer disputes at the district level.
• ‘Complainant’ – The consumer or entity filing the complaint.
• ‘Opposite Party’ – The business or service provider against whom the complaint is lodged.
• ‘Jurisdiction’ – The specific district forum where the complaint is filed based on the place of transaction or residence.

Procedure for Filing a Consumer Complaint:

Filing Details:

• Mention the Consumer Complaint Number assigned by the forum.
• Clearly state the name and residential address of the complainant and opposite party.

Statement of Facts:

• Describe the facts relating to the complaint, including the nature of the grievance, product/service details, and transaction specifics.
• Provide the date and place of the incident that led to the dispute.

Cause of Action:

• Clearly mention the grounds on which the complaint is being filed.
• Justify why the district forum has jurisdiction over the matter.

Compensation & Relief Sought:

• Specify the value of goods/services involved in the dispute.
• Mention the amount of compensation claimed (not exceeding ₹10 lakhs for district forums).
• Clearly outline the relief being sought, such as refunds, replacements, or damages.

Verification & Declaration:

• The complainant must verify and sign the complaint, declaring that the facts stated are true and accurate.
• The complaint may be filed in person or through legal counsel.

Supporting Documents (Annexures):

• Include copies of purchase receipts, service agreements, emails, or any communication supporting the complaint.
• Attach a copy of verification documents as proof of identity.

Key Considerations:

• Ensure that the complaint is well-documented with clear facts and evidence.
• File the complaint in the appropriate jurisdiction as per the Consumer Protection Act.
• Specify a reasonable compensation amount based on the value of goods/services.
• Keep copies of all submitted documents for future reference and legal proceedings.

Conclusion

Filing a Consumer Complaint through the District Consumer Forum is a crucial step in seeking redressal against unfair trade practices, defective goods, or deficient services. This Form of Complaint template provides a structured format to help consumers present their grievances effectively and claim the necessary relief. Proper documentation, jurisdictional clarity, and compliance with the legal framework are essential for a successful complaint process.